Cancellation, Return Conditions, and Privacy

For payments made through the online payment system via 3D or virtual POS, the dispute process is 10 business days. Within 7 business days of the cardholder's request for a refund, our company will evaluate the request and inform the customer. Our company operates on a cash basis, and requests made after 10 business days from the invoice date will not be considered.

Personal Information Security

All personal information collected from our customers during membership and shopping on www.quaaksesuar.com is protected by the highest existing electronic and physical security systems and is stored in an environment that can only be accessed by authorized personnel and, when necessary, with user consent. This information is used only within the framework of the laws of the Republic of Turkey, relevant regulations, and international laws.

It is committed and guaranteed by our company that personal information will not be disclosed, published, or shared with third parties without user consent.

www.quaaksesuar.com reserves the right to use general user information, other than personal information, for the purposes of information, promotion, announcements, and offers, provided that user consent is obtained.

Payment Information Security

The online security department established within www.quaaksesuar.com checks the identity and address information of our customers who will shop for the first time and, if necessary, contacts customers by phone to take precautions to prevent illegal uses such as credit card fraud.

www.quaaksesuar.com has a 256-bit security certificate. In purchases made from www.quaaksesuar.com, the credit card information provided is transferred to the system of the partner banks using the 256-bit SSL encryption protocol independently of the site, and the bank performs the query. The result of the query is instantly communicated to the customer, and the payment process is completed. Since the entered card information is directly transmitted to the bank and all transactions take place between the customer and the bank, it is not possible for the information to be accessed by third parties as it is neither viewed nor recorded by the site.

The lock icon on the payment page indicates that the page is secured by SSL encryption.

SECURITY WARNING

Situations such as credit card information theft often occur in physical environments. Therefore, it is not recommended to use credit cards in places like restaurants or to share card numbers with others.

If the credit card is stolen, lost, or noticed to be used without authorization, the bank to which the card belongs should be contacted immediately and the situation should be reported.

In cases of credit card fraud detected by www.quaaksesuar.com, the relevant bank and cardholder are informed.

In online shopping, it is important to ensure the accuracy of the address and phone information of the site being shopped from. If necessary, the customer service number on the site should be called for verification.

The Istanbul Central District Courts and enforcement offices have jurisdiction over all disputes arising from this agreement.